Terms of Service — Nullhost.eu
1. Provider and contact details
Nullhost.eu (the "Service") is operated by:
- Provider:
- Daniel Adámek
- Company ID (IČO):
- 23394218
- VAT ID (DIČ):
- not a VAT payer
- Registered office:
- Vašátkova 1032/11, 198 00 Prague 9, Czech Republic
- Registration:
- Czech Trade Register — Prague 14 Municipal District Authority
- Contact email:
- [email protected]
(the "Provider")
2. Definitions
- Customer — a natural or legal person who enters into a contract with the Provider.
- Consumer — a natural person acting outside the scope of their business or profession (§ 419 of the Czech Civil Code).
- Contract — the contract for the provision of the Service entered into between the Customer and the Provider via the nullhost.eu website.
- Service — a paid service provided by the Provider: managed hosting for WordPress or Moodle (subscription), website analysis (one-off), or custom programming (by individual agreement).
3. Subject of the Contract
3.1 Managed hosting (WordPress, Moodle)
The Provider operates the Customer's web application on its infrastructure in the European Union. The service includes regular security updates, daily backups, uptime monitoring, and technical support to the extent of the chosen plan published on nullhost.eu.
3.2 Website analysis
The Provider performs an analysis of the Customer's website in the scope of the chosen analysis type (Analysis / Full Analysis) and delivers a PDF report within the declared timeframe (24 hours / 5 business days).
3.3 Custom programming
Programming services based on an individual offer. The contractual relationship and price arise only after acceptance of a specific quote by the Customer.
4. Formation of the Contract
4.1 The Contract is concluded the moment the Customer places a binding order by clicking the button labelled "Order with obligation to pay" in the order summary on nullhost.eu.
4.2 Before the binding submission, the Customer is shown the chosen plan, price, and billing details, and must expressly consent to these Terms by ticking the corresponding checkbox.
4.3 The Provider will confirm receipt of the order by email without undue delay.
5. Price and payment terms
5.1 The current price list is published on nullhost.eu. Prices are shown excluding VAT (the Provider is not a VAT payer, the prices are final) in CZK or EUR depending on the language locale.
5.2 Payments are processed by Stripe Payments Europe, Limited (Ireland). Card data is processed exclusively within Stripe's infrastructure; the Provider has no access to it.
5.3 Subscription services (managed hosting) are billed monthly in advance. The subscription renews automatically until cancelled by the Customer as set out in clause 7.
5.4 One-off services (website analysis) are payable at the time of order.
5.5 An electronic invoice (tax document) is sent to the email provided at order time.
6. Delivery and activation
6.1 Managed hosting is activated immediately upon payment. Migration of an existing site happens within 2 business days (WordPress) or 5 business days (Moodle) by mutual arrangement.
6.2 The website analysis is delivered as a PDF by email or secure download within the declared timeframe.
6.3 The Customer acknowledges that the right of withdrawal may be limited under § 1837 of the Czech Civil Code — see clause 8.
7. Subscription term and cancellation
7.1 Managed hosting subscriptions are concluded for an indefinite period.
7.2 The Customer may cancel the subscription at any time by emailing [email protected]. Cancellation takes effect at the end of the paid billing period; no pro-rata refund is provided unless agreed otherwise.
7.3 The Provider may terminate the Contract with 30 days' notice if the Customer repeatedly breaches these Terms or fails to pay.
7.4 After termination, the Provider retains Customer backups and data for 30 days for possible restoration; thereafter they are irreversibly deleted.
8. Right of withdrawal (Consumers)
8.1 In accordance with § 1829 of the Czech Civil Code, a Consumer has the right to withdraw from the Contract without giving reasons within 14 days of its conclusion, unless the law provides otherwise.
8.2 Under § 1837 of the Czech Civil Code, the right of withdrawal does not apply to:
- service contracts that, with the Consumer's prior express consent, have been performed before the withdrawal period expired (§ 1837 (a));
- contracts for digital content not supplied on a tangible medium, if supplied with the Consumer's prior express consent before the withdrawal period expired (§ 1837 (l)).
8.3 In practice:
- Managed hosting — by activating the hosting after the order, the service begins. Withdrawal may only be applied to the remaining (not yet performed) portion of the service — the paid subscription is not refunded. The Consumer expressly consents to the immediate start of the service and acknowledges that this consent extinguishes the right of withdrawal for the part already performed.
- Website analysis — if the Consumer withdraws before the analysis has started, the full amount is refunded. Once the analytical report has been delivered (digital content supplied), the right of withdrawal no longer applies.
8.4 Withdrawal notice is sent by email to [email protected]. Refund is made by the same payment method within 14 days of receipt.
9. Complaints and defects
9.1 The Provider is responsible that the Service matches its description on nullhost.eu and the Contract.
9.2 Defects are reported by email to [email protected]. The Provider resolves complaints without undue delay, no later than 30 days from receipt.
9.3 The target availability of managed hosting is 99.9% per month. If this level is not met for more than 2 hours outside scheduled maintenance, the Provider grants a proportional discount on the next billing period.
10. Limitation of liability
10.1 The Provider's liability for damages arising from breach of this Contract is limited to the total payments made by the Customer in the previous 12 months.
10.2 The Provider is not liable for damages caused by force majeure, third-party service outages (Stripe, domain registrars), the content or configuration of the Customer's applications, or attacks on infrastructure if reasonable protection was in place.
10.3 The Customer is responsible for the lawfulness of the content they host on the Provider's infrastructure.
11. Personal data protection
The processing of personal data is governed by the separate document
12. Out-of-court dispute resolution
The Czech Trade Inspection (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, ID 000 20 869,
13. Final provisions
13.1 The contractual relationship is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll. (the Civil Code) and Act No. 634/1992 Coll. (Consumer Protection).
13.2 If any provision is invalid, the remaining provisions remain in force.
13.3 The Provider may change these Terms. The Customer will be informed at least 30 days in advance by email; if the Customer disagrees, they may cancel the subscription within this period.
13.4 These Terms are effective from the date stated in the header.